Affected users are reporting that the camera works just fine with other applications (built-in and 3rd party).
Chrome Google Hangouts Windows 7 And WindowsThe issue does not seem to be exclusive to a certain Windows version or a browser since its confirmed to occur on Windows 7 and Windows 10, as well as a wide range of browsers including Chrome, Firefox and Microsoft Edge.![]() Camera not working with Google Hangouts What is causing Google Hangouts camera issues We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. As it turns out, there are several culprits that are known to trigger this problem: Google Hangouts is not allowed to use your camera In most cases, this particular issue occurs because the Hangouts web application doesnt have the necessary permissions to use the camera. If this scenario is applicable, you can resolve the issue by accepting the permission prompt related to the webcam or allowing it from the settings screen. Chrome built is outdated The issue can also occur due to a minor Google Chrome glitch that has been since patched. Instead of opening a communication window, outdated Chrome browser will redirect the users to a static page saying that the camera is not detected. In this case, you can resolve the issue by updating your Chrome version to the latest. Hangouts has a different camera set as the default This is highly counter-intuitive and ends up confusing a lot of users. Instead of sticking with the default camera, Hangouts sometimes pick a different camera when opening a new communication window, which ends up triggering this issue. If this scenario is applicable, you can resolve the issue by changing a Hangouts settings. If youre looking for a fix that will resolve this issue, this article will provide you with several troubleshooting steps. Down below, youll find a collection of verified methods that other users in a similar situation have successfully used to resolve the issue. All potential fixes featured below are confirmed to be working by at least one user that was affected by this problem. For the best results, we advise you to follow the methods in the order that they are presented since they are ordered by efficiency and severity. One of them is bound to resolve the issue regardless of the culprit thats causing it. Method 1: Allowing Hangouts to use your camera Regardless of the browser or the operating system that youre using, keep in mind that Hangouts needs your permission in order to use your camera. Maybe you missed the popup or maybe you mistakenly clicked on Block when the pop-up initially appeared. This is by far the most common issue that will trigger this problem based on user reports and the vast majority of users. Since the fix is a little different depending on which browser youre using, we broke this guide down into two separate guides one for Safari, and one for the rest of browsers that have very similar instructions (Chrome, Firefox, Opera). Chrome Google Hangouts Free To FollowFeel free to follow whichever guide is appropriate to your current situation. Chrome, Firefox, and Opera So if you havent interacted with the Hangouts prompt until now, look for it in the top-left section of the screen (immediately after you try to open a video call with someone) and click on Allow. Allowing webcam access If that prompt no longer appears, chances are you already interacted with the prompt and disabled it by default. In this case, you can allow camera access to Hangouts by clicking on the blocked-popup icon in the top-right corner of the screen.
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